Refund policy

Return & Refund Policy

At Fye Designs, every order is custom-made specifically for you. Because our products are personalized, we do not accept returns or exchanges for items due to incorrect sizing, color selection, spelling, design choices, or buyer’s remorse.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue.

If the issue is determined to be our error, we will replace the item or issue a refund at no additional cost.

Order Changes & Cancellations

Orders may be changed or canceled only before production begins. Once production has started, orders cannot be modified or canceled because they are made specifically for you.

Shipping Issues

We are not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our control. If your package is lost in transit, please contact us and we’ll work with the shipping carrier to help resolve the issue.

Refund Eligibility

Refunds are issued only when:

• You receive the wrong item.
• Your item arrives damaged or defective.
• We are unable to fulfill your order.

Approved refunds will be processed back to your original payment method.

Contact Us

If you have any questions or need assistance with your order, please contact us through our Contact page. We’re committed to making things right whenever an issue is our responsibility.