Shipping policy
Shipping Policy
Thank you for choosing Fye Designs! Every order is carefully created, customized, and inspected before being shipped. Because our products are made to order, please allow time for production before your order is shipped.
Processing Times
Most custom orders are processed within 3–7 business days after payment is received. Larger or more detailed orders may require additional production time. If your order requires extra time, we will communicate updates with you.
Please note that processing time does not include shipping time.
Shipping Times
Once your order has been completed and shipped, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout when offered
Delivery times are estimates and may vary depending on the shipping carrier, holidays, weather conditions, or other delays outside of Fye Designs’ control.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Fye Designs is not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned to us due to an incorrect address, additional shipping costs may apply to resend the package.
Lost, Stolen, or Damaged Packages
Fye Designs is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier. If your package arrives damaged, please contact us within 7 days of delivery with photos of the package and item so we can assist.
Local Pickup
Local pickup options may be available for select customers. Pickup details and availability will be communicated after your order is completed.
Contact Us
If you have any questions regarding your order or shipping, please contact Fye Designs. We are always happy to help and make sure your experience is the best possible.